Terms of Service
Last updated: December 2024
Acceptance of Terms
By accessing and using SparkHomey - Professional Cleaning Services website and our services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
These Terms of Service ("Terms") govern your use of our website located at sparkhomey.company and all related services operated by SparkHomey Professional Cleaning Services ("Company", "we", "us", or "our").
Description of Services
SparkHomey provides professional cleaning services including but not limited to residential cleaning, commercial cleaning, deep cleaning, office maintenance, and specialized cleaning solutions. Our services are provided throughout London and surrounding areas.
Our Service Areas:
- Residential properties (houses, apartments, condos)
- Commercial establishments (offices, retail spaces, restaurants)
- Specialized cleaning (post-construction, move-in/out cleaning)
- Regular maintenance cleaning schedules
- Emergency cleaning services
User Responsibilities and Obligations
As a user of our services, you agree to provide accurate information and cooperate with our team to ensure optimal service delivery.
Customer Responsibilities:
- Provide clear access instructions
- Secure valuable items and fragile belongings
- Ensure pet safety during service visits
- Provide necessary cleaning supplies if not included
- Maintain clear communication regarding service requirements
Prohibited Uses:
- Using our website for unlawful purposes
- Violating any local, state, or international regulations
- Infringing upon intellectual property rights
- Harassing, abusing, or harming others
- Submitting false or misleading information
Privacy and Data Protection
Your privacy is important to us. We collect, use, and protect your personal information in accordance with our Privacy Policy and applicable data protection laws.
We collect only necessary information to provide our services effectively and never share your personal data with third parties without your consent.
For detailed information about how we collect, use, and protect your data, please review our Privacy Policy and Cookie Policy.
Service Availability and Scheduling
Our cleaning services are available during the following hours:
Regular Service Hours:
- Monday - Friday: 8:00 AM - 6:00 PM
- Saturday: 9:00 AM - 4:00 PM
- Sunday: Emergency services only
Service Notice Requirements:
- Regular cleaning: 24-48 hours notice
- Deep cleaning: 48-72 hours notice
- Emergency services: Same day (availability varies)
- Recurring services: 1 week advance booking
We strive to accommodate your preferred scheduling needs. Emergency cleaning services may incur additional charges and are subject to team availability.
Payment Terms and Billing
Payment terms, cancellation policies, and billing procedures are designed to ensure fair and transparent service delivery.
Payment Methods Accepted:
Cancellation Policy:
- Free cancellation up to 24 hours before scheduled service
- 50% charge for cancellations within 12-24 hours
- Full charge for cancellations within 12 hours or no-shows
- Weather-related cancellations: No charge (rescheduling available)
Liability and Insurance
SparkHomey is fully insured and committed to providing safe, professional cleaning services with appropriate coverage.
Our Insurance Coverage:
- Public liability insurance up to £2 million
- Professional indemnity coverage
- Equipment and property damage protection
- Employee accident insurance
Limitations of Liability:
- Damage to items not properly secured
- Pre-existing damage or wear
- Items of sentimental value should be moved
- Acts of nature or unforeseen circumstances
Intellectual Property Rights
The content, organization, graphics, design, compilation, magnetic translation, digital conversion, and other matters related to the Site are protected under applicable copyrights, trademarks, and other proprietary rights.
Company Materials: All trademarks, logos, service marks, and brand features displayed on this website are the exclusive property of SparkHomey Professional Cleaning Services. Unauthorized use is strictly prohibited.
Service Termination
Either party may terminate the service relationship with appropriate notice. We reserve the right to refuse or terminate service under certain circumstances.
Customer Termination Rights:
Customers may cancel recurring services with 48 hours notice without penalty.
Company Termination Rights:
We may terminate service for non-payment, safety concerns, or violation of terms.
Governing Law and Dispute Resolution
These terms shall be interpreted and governed by the laws of England and Wales. Any disputes arising from these terms or our services will be resolved through binding arbitration or appropriate legal proceedings.
Jurisdiction:
All legal proceedings shall take place in the courts of London, England. Any claims or disputes must be filed within 12 months of the incident date.
Changes to Terms
We reserve the right to update these Terms of Service at any time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the new terms.
Notice of Changes: We will notify customers of significant changes via email or website notice 30 days before implementation.
Contact Information
If you have any questions about these Terms of Service, please contact us using the information provided below:
SparkHomey Professional Cleaning Services
Business Hours
Thank You for Choosing SparkHomey
We appreciate your business and look forward to serving you with professional, reliable cleaning services.