Privacy Policy
Your privacy is important to us
Last updated: January 15, 2025
SparkHomey - Professional Cleaning Services ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website sparkhomey.company, use our services, or communicate with us. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
1 Information We Collect
Personal Information
- • Name and contact information (email address, phone number, postal address)
- • Property address and access details for cleaning services
- • Payment information (processed securely through third-party payment processors)
- • Service preferences and special instructions
Technical Information
- •
- • Device type and operating system
- • Pages visited and time spent on our website
- • Referring website or search terms
How we collect information: We collect information directly from you when you fill out forms, make bookings, call our office, or communicate with us. We also automatically collect certain information through cookies and similar technologies when you visit our website. Additionally, we may receive information from third-party sources such as payment processors and marketing platforms.
2 How We Use Your Information
Service Provision
Scheduling and providing cleaning services, managing bookings, and fulfilling your requests.
Communication
Sending service confirmations, appointment reminders, and responding to your inquiries.
Improvement
Analyzing website usage and service quality to improve our offerings and customer experience.
Marketing
Sending promotional offers and updates about our services (with your consent).
Security
Protecting against fraud, unauthorized access, and ensuring the security of our services.
Legal Compliance
Complying with legal obligations and responding to lawful requests.
3 Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share your information in the following circumstances:
Service Providers
We work with trusted third-party service providers who assist us in operating our website, conducting business, or serving customers. These providers have access to personal information only to perform these tasks on our behalf and are obligated not to disclose or use the information for any other purpose.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency). We may also disclose your information to enforce our terms and conditions or to protect the rights, property, or safety of SparkHomey, our users, or others.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal information.
4 Data Security
Security Measures We Implement
- ✓ SSL/TLS encryption for all data transmissions
- ✓ Secure payment processing through PCI-compliant third-party processors
- ✓ Regular security audits and vulnerability assessments
- ✓ Access controls and authentication requirements for staff
- ✓ Data backup and disaster recovery procedures
- ✓ Employee training on data protection and privacy
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.
5 Your Rights and Choices
Access and Portability
You have the right to request access to the personal information we hold about you and to receive that information in a structured, commonly used format.
- • Request a copy of your data
- • Export your data in common formats
- • Review how your data is being used
Correction and Updates
You can update your personal information at any time through your account settings or by contacting us directly.
- • Edit contact information
- • Update service preferences
- • Modify communication settings
Deletion
You may request that we delete your personal information, subject to certain legal limitations and exceptions.
- • Remove account information
- • Delete service records
- • Erase communication history
Opt-Out
You can opt out of receiving marketing communications from us at any time by following the unsubscribe link or contacting us.
- • Unsubscribe from emails
- • Disable marketing notifications
- • Control cookie preferences
How to exercise your rights: To exercise any of these rights, please contact us at [email protected] or call us at +44 20 7123 4567. We will respond to your request within 30 days.
6 Cookies and Tracking Technologies
What Are Cookies?
Cookies are small data files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owners. Cookies enhance user experience by remembering your preferences and enabling certain functionality.
Essential Cookies
Required for basic website functionality including navigation, access to secure areas, and payment processing.
Analytics Cookies
Help us understand how visitors interact with our website by collecting and reporting information anonymously.
Marketing Cookies
Used to track visitors across websites to display relevant advertisements and measure campaign effectiveness.
Managing Your Cookie Preferences
You can control and manage cookies in various ways. Please note that removing or blocking cookies may impact your experience on our website. You can set your browser to refuse cookies, or to alert you when cookies are being sent. For more detailed information about cookie management, visit our Cookie Policy page.
7 Data Retention
Retention Periods
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The specific retention period depends on the type of information and the purpose for which it was collected.
Customer Information
- • Account information: 7 years after account closure
- • Service records: 7 years for tax and legal purposes
- • Payment information: Processed securely, not stored
- • Communication records: 3 years
Website Data
- • Analytics data: 26 months from collection
- • Marketing data: Until opt-out or account deletion
- • Cookies: As specified in cookie settings
- • Log files: 12 months
When we no longer need to use your personal information, we will remove it from our systems and records or take steps to anonymize the data so that you can no longer be identified from it.
8 Children's Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.
If you are between the ages of 13 and 18, you must have your parent's or guardian's permission to use our services and provide personal information.
9 International Data Transfers
SparkHomey is based in the United Kingdom, and your information may be transferred to, and processed in, countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.
Safeguards in Place
When we transfer your personal information internationally, we implement appropriate safeguards to ensure an adequate level of protection, including:
- • Standard Contractual Clauses approved by the European Commission
- • Adequacy decisions for countries with equivalent data protection laws
- • Certification schemes and codes of conduct
- • Binding corporate rules for intra-group transfers
Note: If you are located in the European Economic Area (EEA) or the United Kingdom, your data may be transferred to countries that have not been deemed to provide an adequate level of data protection. However, we ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
10 Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time without prior notice. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
If we make material changes to this Privacy Policy, we will notify you through one or more of the following methods:
- Posting a prominent notice on our website
- Sending an email notification to the email address associated with your account
- Providing notification through our mobile application
Your continued use of our services after any changes indicates your acceptance of the revised Privacy Policy. If you do not agree to the changes, you must stop using our services and may request deletion of your account and personal information.
11 Contact Us
Get in Touch
Address
15 Queen Victoria Street
London EC4N 4TW
United Kingdom
Phone
Business Hours
Monday-Friday: 8:00-18:00
Saturday: 9:00-16:00
Sunday: Emergency services only
Privacy Questions?
If you have any questions about this Privacy Policy or how we handle your personal information, please don't hesitate to contact our Data Protection Officer.
Contact UsThis Privacy Policy was last updated on January 15, 2025. By using our website and services, you acknowledge that you have read and understood this Privacy Policy.